It takes a lot of courage to ask for help. It can be difficult to talk about what’s troubling you, but saying it out loud or writing it down for the first time can be the first step to confronting the issue.
Samaritans are available 24 hours a day, 7 days a week. Please note that we cannot offer emotional support via this website; please use the contact details at the top of the screen.
Talk to Us
What can you expect when you call, email, text or write?
Our callers are ordinary, and extraordinary, people just like you. You may be facing a sudden crisis at the moment – like a redundancy, bereavement or break-up - be depressed or living with other physical or mental illness, or generally finding life hard to handle at the moment. You may be experiencing feelings of distress or despair, or just finding it hard to cope.
We will listen to you and help you talk through your concerns, worries and troubles. We’ll focus on your thoughts and feelings rather than going into the details of what’s happened. We may ask you some questions to help you explore how you feel.
We won’t give you advice or opinions and we won’t judge you. We’ll help you talk through your problems and you may begin to see things more clearly. We’re there to give you time, space and support – you don’t need to ask how we are, or give us time in return. We don’t impose any personal attitudes or beliefs on you. We’re not religious and we’re completely independent.
We focus on exploring your feelings. You don’t need to be suicidal to contact us, but if you are feeling suicidal, sharing how you feel could help. We aim to explore suicidal feelings with everyone who contacts us, although most people who contact us are not suicidal. By asking the question, we’re just giving you the space to talk about these feelings if you want to.
When you’re ready, we can help you think about what you could do and what the options are. We’ll support you whilst you decide what’s best for you. We won’t make decisions for you, and we won’t tell you what we think about the decisions you choose to make. You are the expert on your own life. Sometimes people also need advice on a specific kind of problem. If you want us to, while we’re talking, we may be able to give you contact details for organisations that specialise in helping with a problem you may have.
Generally you will speak to a different volunteer each time you call, email or visit. Our priority is to make sure you get support from someone as quickly as possible, so however you contact us, whoever is available will respond to you.
It doesn’t matter who you are, how you feel, or what has happened. If you feel that things are getting to you, get in touch.
Our national phone number: FREECALL 116 123
Our email address: firstname.lastname@example.org
Our national text number: 07725 90 90 90
To visit a Samaritan at the North London Branch in person, please call 020 8888 6540 and leave a message. We will call you back to arrange an appointment when a Samaritan is available. We may be able to see you without an appointment, but cannot guarantee it. The North London Branch address is Shaftesbury Hall, Herbert Road, London N11 2QN.